Contact AmpliHit
Contact AmpliHit is the direct support channel for reaching our team by email or through the message form below. Questions about promoting your music, importing streaming reports, curator pitching, billing, or press partnerships all land in our inbox.
Response Time
Monday – Friday, 9:00 AM – 6:00 PM US Central Time (America/Chicago). We typically reply within one business day.
Policies & Resources
Review our Privacy Policy, Terms of Service, and Artist Guides & FAQ.
What to Include for Faster Artist Support & Account Recovery
Every message sent through this page or emailed to Amplihitcom@gmail.com is read by a human on the AmpliHit team during our support window (Monday through Friday, 9:00 AM to 6:00 PM US Central Time, America/Chicago). Including the specific details below lets us resolve most requests in a single reply within one business day.
1. Account Access & Smart Link Recovery
If you are locked out of your account or lost access to your registration email, include the email address you originally signed up with, two or three live AmpliHit smart link URLs (/r/your-slug), any custom subdomain you configured, and the date or order ID from your most recent subscription receipt. We verify ownership before changing account credentials so no third party can hijack your release links.
2. Billing, Plan Upgrades & 30-Day Annual Refunds
If you paid at checkout using a different cardholder email than your signed-in AmpliHit artist account, share both your AmpliHit account email and the checkout email so we can link your purchase immediately. Annual plans (Starter $149/yr, Pro $299/yr, Promoter $490/yr) include a 30-day money-back guarantee; email us within 30 days of an annual charge with your order email for a full refund.
3. Catalog Import, ISRC & Radio Verification
When reporting a missing Apple Music, Spotify, or YouTube link during catalog import, include your release's 12-character ISRC code or direct store URL and the record label credit shown on your distributor dashboard. Signed-in accounts can submit up to three support messages per 24-hour window (up to 2,000 characters per message) through the form above, or email attachments and screenshots directly to Amplihitcom@gmail.com.
4. Copyright, DMCA & Press Partnerships
For copyright or takedown notices on Global Radio, AI Radio, or public smart links, include the exact amplihit.com URL, proof of rights ownership (ISRC, distributor screenshot, or registration record), and your contact phone and email. Press, curator directory additions, and partner trial inquiries can also be sent directly to Amplihitcom@gmail.com.
Artist Knowledge Base
Support, Billing & Platform FAQ
Clear answers on how smart links, curator pitching, radio licensing, streaming analytics imports, and AmpliHit memberships work.
What is AmpliHit and how does it help independent artists?
AmpliHit is a music promotion workspace for independent artists, small labels, and playlist promoters. It brings together multi-platform smart links, a curator pitching tracker, Global Radio and AI Radio stations, listener maps, and promo tools in one place.
Is AmpliHit a music distributor like DistroKid or TuneCore?
AmpliHit is a music promotion workspace rather than a distributor. Your distributor sends your audio files to stores like Spotify and Apple Music and pays out your royalties. AmpliHit steps in once your release is scheduled or live so you can share smart links, pitch curators, and track listeners.
Why shouldn't I use unedited AI blog spam or bot playlists to promote my music?
Search engines, ad networks, and streaming apps crack down hard on mass-produced AI spam and fake stream farms. Real promotion comes from human-edited guides, honest curator pitches, fans who choose to sign up, and official streaming players.
How do AmpliHit Smart Links work across streaming services?
When you add a release, AmpliHit builds a clean public page at /r/your-slug with your cover art and a 45-second audio preview. It includes direct buttons for Spotify, Apple Music, YouTube, SoundCloud, TIDAL, Amazon Music, and Deezer. We log each visit and button tap so you can see which links bring in real listeners.
How does Global Radio stay within streaming platform rules?
Global Radio never rips, re-hosts, or autoplays someone else's streams in the background. Songs play through official embedded players or artist-approved preview clips when a listener presses play, and a listen counts after 30 continuous seconds in accordance with Spotify, Apple Music, and YouTube rules.
What is the difference between Global Radio and AI Radio?
Global Radio plays standard releases through their official streaming links. AI Radio is a separate station for 45-second previews of songs made with AI tools like Suno, Udio, BandLab, or Soundtrap. Every preview airs on the station with the creator's direct permission.
Can I import my stats from Spotify for Artists, Apple Music, and YouTube?
You can upload CSV reports from Spotify, Apple Music, YouTube, SoundCloud, TIDAL, Amazon Music, and Deezer. Those numbers flow right into your Artist Profile stats and the Weekly Growth Advisor. Your CSV files are stored privately and help build your weekly promo plan.
Do fans need an account to open Smart Links or listen to the radio stations?
Fans never need an account to open your smart links, browse public artist pages, or read the Music Marketing Guides. Listeners can also tune in to Global Radio, AI Radio, and the Weekly Challenge with no account required.
What happens when a free trial or promotional period ends?
Your account moves to the free Rehearsal tier automatically. Your smart links stay live and your data is preserved. You can subscribe to Starter ($14.99/mo), Pro ($29.99/mo), or Promoter ($49.00/mo) at any time to bring the paid features back.
How can I reach the AmpliHit team for help or press questions?
Send us a note on our Contact page (/contact) or email Amplihitcom@gmail.com directly. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM US Central Time, and we reply within one business day.
What happens to my smart links if I cancel or if AmpliHit changes?
Your smart links stay live even if you cancel your plan. You can export your release data, submission history, and listener analytics as CSV at any time from your Profile page. If we ever change the product or pricing, we announce it by email at least 30 days in advance. We will not shut down your links without warning.